Return Policy
Return Policy
Your satisfaction is our priority. If you are unsatisfied with your purchase, we offer a hassle-free return process. This Return Policy explains how you can return items and the applicable conditions.
Timeframe: Items must be returned within 3days of the delivery date. Condition: Items must be original and unused with all tags, packaging, and accessories included. Non-Returnable Items: Certain items, such as clearance items, perishable goods, and custom orders, are not eligible for return.
Initiating a Return: To start a return, please get in touch with our customer service team at [support@reliabledistributorsllc.com] with your order number and reason for the return. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on returning the item. Shipping Your Return: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping method.
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Processing Time: Once we receive and inspect your return, we will process your refund within 57 business days. Refund Method: Refunds will be issued using the original payment method. Depending on your bank or credit card issuer, the refund may take additional time to appear on your statement. Shipping Costs: Original shipping charges are nonrefundable unless the return is due to our error.
If you receive a damaged or defective item, please get in touch with us within three days. We will provide a replacement or refund at no additional cost.
While we strive to deliver orders within the estimated time frames, delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or holiday demand. We will notify you of any significant delays.